Since this is a public blog, anyone searching for information on Ethiopian Airlines might somehow end up here...reading our Ethiopian Airlines horror story. In all fairness to the airline, we need to post an update on the twice-paid-for airline tickets.
(In a chaotic mess of heat, masses of people, tempers, ignorantly stubborn airline employees, and dwindling time, we were made to pay for our Ethiopian Airlines tickets twice in order to board the plane from Accra to Kampala.)
It turns out that John's conversations with airline managers in the Addis-Ababa, Ethiopia airport during our long layover did indeed effect a refund. While at first we only got our original ticket payments refunded (of course the second time we paid the price was more), we have now received another refund making up the difference in price of the first and second ticket transactions.
Ethiopian Airlines was the cheapest transport we found for flying across Africa, the service on board was good, the seats were larger with more legroom than American Airlines, and all our flights were on time.
So, my only recommendation is that you take care to keep the credit card you use to charge your tickets with you at all times while travelling. Allow an extra hour at the airport to show management your credit card to prove that you paid for your ticket with a valid credit card.
That, or just take your chances on the price by paying for your ticket in cash once you get to the African country out of which you will be flying to another African country.
Speaking of flying, in this season of harried airline travel, long lines at airports, and the added stress of near-disastrous economic times, many airports will be offering special holiday promotions such as musical entertainment, shopping discounts, and even pictures with Santa. Keep your eyes and ears open in the airports if you're travelling this holiday season. I'd love to hear the most creative entertainment you find at an airport.
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